Your legal questions answered
We need your registered name, date of birth and the payment method you used for your deposit. For withdrawals over a certain amount, we may ask for a photo of your ID. Verification typically takes 2–4 hours. Once cleared, you can withdraw to DANA, OVO, GoPay or QRIS without re-verifying every time, as long as the registered method stays the same.
Withdrawals to DANA, OVO, GoPay and QRIS are processed within 24 hours of your request. Most payments arrive in your wallet within 5–15 minutes. Weekend withdrawals queue normally and process on the next business day. You can check the status of any withdrawal in the History tab of your Account menu.
Yes. Go to Account Settings, select Payment Method, and add a new payment method. The system will verify it with a small deposit and withdrawal. Once verified, you can withdraw to that new method. The old method remains on file unless you delete it. Verification takes up to 2 hours.
Your account data — transactions, bets, balances — is kept for seven years after closure, as required by law where local law permits. Your name, ID and contact details are held as long as needed to comply with payment partner records. You can request deletion of non-transaction data at any time by contacting support.
Open your Account menu and select History. Choose a date range and click Export as PDF. The file includes every deposit, withdrawal, bet and balance change, with timestamps. You can export multiple date ranges in separate files. This history is also visible in your browser history and email receipts.
Contact our live chat team immediately or email support with your account ID. We will freeze your account within 15 minutes, review your login history, and flag any unauthorised transactions for reversal. Do not attempt to log back in; let our team secure the account first.
No. We share transaction data only with our payment partners (DANA, OVO, GoPay and QRIS operators) to process your deposits and withdrawals. These companies see only your payment details, not your betting history. We never sell or lease your personal information to advertisers or third-party platforms.
